When it comes to social media, if you have been in business for any length of time, you will already know how important it is to have business pages up and live on Twitter, Facebook, Instagram, and LinkedIn. Not only is social media an excellent way to engage with customers, build meaningful relationships, and make lasting impressions, it is critical for outreach, brand visibility, and lead generation.
However, if your business is projecting the wrong image, is out of the loop, or has outdated tactics, information, and design, then your social media marketing campaigns will fail. With this said, it can be hard to know whether you are out of the loop or not, which is why we have compiled a list of a few tell-tale signs that it is time to update those profiles.
- You Are Not Getting Any New Leads.
If you are never posting on your social media profiles, never re-sharing content, and never interacting with those who do come by your profiles, than you are not going to generate new leads. If you find that you are not getting any messages from potential customers, are not getting comments, likes, or re-shares on content that is posted, than you are not generating enough interest in your business or brand. One way to fix this is to make sure that your social media marketing campaigns and paid advertising is targeting the right audience and demographics. Beyond this, post on a consistent and regular basis with a wide variety of content types such as video, live streams, infographics, images, and regular posts. Finally, make sure that you are responding to those who do interact with you in a positive manner that reflects your business’ brand personality. You may also want to check that you have proper call-to-action buttons located across your profiles as engagement is not enough to make those sales. Give your audiences specific instructions to “click here for more information about [product]” or “sign up here for our monthly newsletter,” and watch as the metrics closely to see which call-to-action buttons work best.
- You Are Unable to Measure Your Metrics.
If you are not tracking your social reach, your engagement, your social acquisitions, conversion rates, and overall activity, than how are you to know what your business needs to do to improve? You can’t without knowing the metrics. If you are unable to measure the listed metrics or do not understand how to, then your social media profiles need an update with this in mind. Utilize Facebook’s analytics program or Twitter’s engagement tools to gather these metrics. When you track your reach, you see your audience growth rate; when you track engagement you see how your actions create growth; when you track acquisition, you get to see visitor frequency rates. As you can see, tracking these metrics provides you with invaluable information about the growth, profit, and visibility of your business.
- You Have an Outdated Website.
An outdated website is going to be difficult to navigate, which is going to cause users to move on quickly causing your website pages to have higher bounce rates. If your website hasn’t had a visual update in the past five years with regards to font styles, templates, image effects, background textures, and the layout of your written content, than it’s going to show when compared to newer, more modern renditions. This may cause people to ignore your business or brand completely as they will not feel attached to your website. Beyond this, if you do not have an SSL certificate on your website, which is used for data encryption purposes, than customers are not going to submit their data to you.
- You Are Selling to Everyone and Not to Specific Audience.
If you are sending your advertisements, messages, and products to all potential customers, then you are running a very ineffective marketing strategy. Rather, you want to segment out your customers based on their individually assigned categories; some may respond well to social media messages on Facebook while others may respond better to updates through LinkedIn, and others may prefer to see live stories through Instagram. When you identify who your customers are and segment them based on their preferences, you can find improved success in getting them to purchase your products, use your services, or engage with your business.
- Your Website is Not Mobile Friendly.
Any user who visits your website is a potential customer and a potential leads. According to Statista, about 52.2% of website traffic that was generated in 2018 was done through mobile phones alone. If your website does not adapt to those using mobile phones, you are going to lose out on conversions. Ensure that your website is mobile-friendly by using mobile-friendly templates and website hosts that offer dynamic sizing for things like banners and images. Keep in mind that it is not just mobile phones that you have to worry about but also tablets and other small devices.
For more in-depth training and resources to leverage social media marketing to generate an unlimited supply of your perfect customers, join the EZMetrics Mastermind.